Privacy Policy

At iWild Casino, we deeply value the trust and loyalty of our players. Safeguarding your personal data is a top priority, and we are dedicated to handling your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect your data, ensuring transparency and building trust. We encourage you to read this policy thoroughly, so you can make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy outlines our adherence to gambling regulations, including the processing of players’ personal data. Such processing is essential for providing access to our games and associated services.

iWild Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Your consent to this Privacy Policy is required to use our services. As the policy may be updated, we recommend reviewing it periodically to stay informed. Continued use of iWild Casino’s services implies acceptance of any changes.

Collection of Information

We collect various types of personal information through our website, which may include:

  • Registration and Communication Data: Information provided during account setup or through communication with us, such as names, contact details, and identification documents.
  • Interaction Records: Logs of communications via email, live chat, or other channels.
  • Transaction and Usage Data: Records of financial transactions and website activity.
  • Compliance Documentation: Documents required for identity verification and regulatory compliance.

Usage of Information

The personal data we collect is used for the following purposes:

  • Processing transactions and managing bets.
  • Delivering the services and support you request.
  • Performing verification and compliance checks.
  • Sending promotional content, subject to your explicit consent.
  • Ensuring legal compliance, including adherence to anti-money laundering regulations.
  • Monitoring and preventing fraudulent or illegal activities.
  • Conducting research and analyzing data to improve our services.

Marketing Communications

With your consent, we may use your personal data to send promotional content about iWild Casino’s products and services. You can opt out of receiving these communications at any time through your account settings or by contacting customer support.

Disclosure of Information

Your personal data will never be sold or rented. However, it may be shared under the following circumstances:

  • Within Our Group: To ensure seamless service delivery.
  • With Trusted Partners: For operational purposes and to comply with regulatory requirements.
  • With Third-Party Providers: For services such as payment processing and data verification.

All disclosures are made under strict confidentiality agreements to maintain your data’s protection.

Data Security and Retention

iWild Casino employs robust security measures to safeguard your personal data in accordance with applicable legal standards. Data is retained as long as necessary to meet regulatory obligations, including a minimum of five years after account closure, as required by anti-money laundering laws.

Cookies and Tracking

To enhance your experience, iWild Casino uses cookies and similar tracking technologies. These tools help us analyze site usage, improve functionality, and support marketing efforts. You can manage cookie preferences via your browser settings, although restricting cookies may affect your experience.

Your Rights and Contact Information

You have the right to access, correct, or request the deletion of your personal data. You may also object to the use of your information for marketing purposes. For any concerns or requests, you can contact our Data Protection Officer (DPO) via email. Under the GDPR, you also have the right to file complaints with the relevant regulatory authorities.

This Privacy Policy reflects our commitment to protecting your personal data while providing a secure, compliant, and enjoyable gaming environment. If you have any questions or need assistance regarding your data, please don’t hesitate to contact us.